Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to request an appointment

You can request an appointment in the following ways:

• Visiting our Consulting Room
• Calling the surgery on 020 8399 6362

Emergency appointments

Outside of surgery opening hours you will be directed to the out of hour’s service, NHS 111.

If you have a medical emergency then you need to dial 999.

Interpreting services

Should you or a family member who is a patient require an interpreter to be present at your appointment, please ask the receptionist to book one. We also need 48 hours advance notice for this service.

Cancelling and missed appointments

Please remember to cancel your appointment if you are unable to attend.

We can then offer that appointment to another patient. If you are running
late, please do try and let us know, however, we cannot guarantee you will
be seen if you are not on time.

To cancel, you can:

• Fill out our Cancel an Appointment form online
• Telephone the practice on 020 8399 6362
• Replying ‘CANCEL’ to the text reminder we send you prior to your
  appointment

DNA (did not attend) policy

Due to the number of patients failing to attend appointments, it may be that
you are not able to see the doctor on the day that you wish to.
In an attempt to try and resolve this, the practice has developed the
following policy.

If you fail to attend appointments without informing us, we will write to you
asking if there are any specific problems preventing you from letting us
know.

If you repeatedly fail to attend appointments, you may be removed from the
practice list and have to find an alternative GP Practice.